City of Fort Lauderdale, Florida - Venice of America
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Utility Billing


Help build Fort Lauderdale’s tree canopy by going paper-free!

Sign up for Automatic Bill Payment or E-billing today and get a free tree. Sign up for both services and get two free trees!

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go green with e-billing

Water on TapWelcome to the City of Fort Lauderdale's Utility Billing website.

Here you can activate secure online account access; pay your bill online by credit or debit card; check your account history; learn about the Automatic Bill Payment Plan; change your profile or billing address; retrieve your PIN; and get help with and answer questions about your Municipal Service Account.

If you want to apply for new utility service:

  1. Click here to download an Application for New Service form. PDF File
  2. Call the Utility Billing Customer Service for the deposit amount required for your new residence.
  3. Complete the form.
  4. Sign and return the form with your deposit to the Utility Billing Office.

Utility Billing Customer Service

City of Fort Lauderdale
Attn: Utility Billing Office

100 N. Andrews Avenue
Fort Lauderdale, FL 33301

Phone: (954) 828-5150
Fax: (954) 828-5880
Office Hours: Monday-Friday 8:00a.m. to 4:30p.m.

Account holders (new or reconnect) are required to provide a copy of settlement papers or lease, appropriate deposit, picture identification and Social Security Number or Federal ID Number, if applicable.

All bills are due within 25 days of the billing date. A one percent per month late payment penalty is assessed on all outstanding balances.



Water and Wastewater Rates
New Water and Wastewater Rates Effective October 1, 2013

The new City of Fort Lauderdale water and wastewater rates took effect October 1, 2013. The following information provides answers to questions you may have about the new rates.

Changes to Water and Wastewater Rate Structure
What are the new water and wastewater rates?
See the new rate schedule. pdf


Learn more about water rates.

For online payments, we accept VISA and MasterCard only.

As a matter of policy, electronic refunds will NOT be issued by the City of Fort Lauderdale. Questions concerning refunds may be addressed in writing to:

Electronic Transactions Department
City Treasurer's Office
City of Fort Lauderdale
100 North Andrews Avenue
Fort Lauderdale, FL 33301

If you have any other questions, please contact:

24-Hour Customer Service Center
949 N.W. 38th Street
Fort Lauderdale, FL 33309

Phone: (954) 828-8000
Fax: 954-828-7791
www.fortlauderdale.gov/customerservice

24 Hour Customer Service Center