Help and Customer Service

Report Problems with Online Utility Billing

Having problems with activating your online access or paying your bill online?

View a list of Frequently Asked Questions for answers to common questions.
You may also Click Here to report a problem if you continue to experience difficulties.

Service and Billing Inquiries

Water Billing, Connects/Disconnects - 954-828-5150

Sanitation Cart Service - 954-828-8000

Trash, Recycling, Bulk Pick-Up, Stormdrains - 954-828-8000

Office Hours

Walk-In
City Hall - 1st Floor
Monday to Friday 8:00 am to 4:30 pm

Drive-Thru/Walk-Up
City Hall Parking Lot - East Side
For Payments Only (with bill)
Monday and Friday - 8:00 am to 5:00 pm
Tues/Wed/Thur - 8:00 am to 4:30 pm

NOTE: There is a 24-Hour Night Drop at the Drive-Thru location.

Questions

If you have any questions, please contact:

Customer Service
City Hall
100 North Andrews Avenue
Fort Lauderdale, FL 33301

(954) 828-5150