Q:
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I'm trying to activate my online access. Why do I keep receiving a message that my service address was not found?
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A:
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The address you enter must exactly match your service address as it appears on your Municipal Services bill. This is only your street address and does not include city, state or Zip code. Don't include periods, commas or ordinal numbers for street numbers such as 23rd or 101st. Street name abbreviations are normally two characters, For example: if your address is 123 Southwest 1001st Street, it would appear on your bill as 123 SW 1001 ST. For help locating your service address on your Municipal Services bill, Click Here.
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I completed the form in step 1 of the activation process but I never received an email message to complete the process. Why?
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A:
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This is usually due to spam blockers that prevent you from receiving the email message and happens most frequently with America Online email accounts. Make sure that you can receive mail from
by adding it to your list of allowed email senders. Consult your email help for more details about spam blocking.
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Q:
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What do I do if I forget or lose my PIN?
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A:
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Your PIN can be retrieved and sent to the email address you supplied when you activated your online access. To retrieve your PIN, Click Here.
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Q:
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What do I do if I change my email address or want to change my PIN?
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A:
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You can change the email address or PIN associated with your online access account by logging in and selecting 'Change Profile (PIN or E-mail)' from the 'Your Account' menu.
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Do I have to pay my bill when I activate online access for my account?
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A:
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No. Activating online access simply allows you to access your account online; you can still pay your bill as you have done before and you will be able to view your billing and consumption history using your Web browser.
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Q:
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How can I be sure that paying my bill online is secure?
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A:
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The City of Fort Lauderdale utilizes 128-bit Secure Socket Layer (SSL) and secure certificate technology from Verisign™ to encrypt and transmit transaction information. In addition, your credit or debit card account number is never stored on our servers.
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Q:
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How can I get help?
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A:
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If you are having problems with online utility billing you can report an error or request help by using our online form. For general information and assistance related to your Municipal Services account, contact customer service at 954-828-5150.
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